Terms & Conditions

This website is operated by Little Garden Candles, located in Medavakkam, Chennai, Tamil Nadu, India.

We offer candle-making supplies, silicone moulds, fragrance oils, accessories and customised silicone mould manufacturing services.

We make reasonable efforts to ensure that product descriptions, photographs, measurements and specifications are accurate.

However:

All product prices will be displayed on the respective product pages.

Available payment methods include:

We also accept direct bank transfers and WhatsApp orders through our authorised business communication channels.

Orders are processed after successful payment confirmation.

Applicable taxes, shipping charges and other additional costs will be communicated or displayed before order confirmation, as applicable.

Placing an order does not automatically guarantee acceptance.

Little Garden Candles reserves the right to review and decline an order in circumstances such as:

If an order is declined after payment has been received, an applicable refund will be initiated.

Customised mould development is offered through WhatsApp and direct communication.

Each customised project may involve design development, 3D modelling, prototyping, master model preparation and silicone mould production.

The estimated project duration is approximately 15–30 working days, depending on complexity and production requirements.

Once project work begins, the payment becomes non-refundable, subject to applicable consumer rights and legal requirements.

Customers must review and approve design specifications before production.

Any additional modifications requested after approval may involve additional costs and delays.

All original product designs, photographs, graphics, website content, logos and other intellectual property belonging to Little Garden Candles are protected under applicable intellectual property laws.

Customers may not reproduce, distribute, commercially exploit or claim ownership of our original designs without prior written permission.

For commissioned customised designs, ownership and permitted usage will be governed by the specific written agreement between Little Garden Candles and the customer.

Orders are generally processed within 2–5 working days.

Customised silicone mould projects generally require 15–30 working days.

Shipping charges are calculated based on volumetric weight, package dimensions and destination zone.

Please refer to our Shipping & Delivery Policy for complete details.

We generally do not accept returns or exchanges except for verified defective, damaged or incorrectly delivered products.

Eligible cancellation requests must be submitted before dispatch.

Please refer to our Cancellation, Return & Refund Policy for detailed terms.

Customers are responsible for:

Users must not:

Little Garden Candles shall not be held responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

Little Garden Candles reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this website with the revised effective date.

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of competent courts in accordance with applicable law.