Cancellation, Return & Refund Policy

Customers may request cancellation of their orders before dispatch.

We generally do not accept returns or exchanges for products purchased from Little Garden Candles.

Returns or replacements may be considered only in cases involving:

All such claims are subject to verification.

For a claim to be reviewed, customers must provide:

The unboxing video should clearly show the package condition, shipping label and product while being unpacked.

Claims will be reviewed by our team. If verified, an appropriate replacement or refund will be arranged.

Customised silicone moulds involve individual design development, 3D modelling, master model preparation and manufacturing.

Therefore:

We do not accept returns or refunds simply because a customer changes their mind, dislikes the appearance or no longer requires a product after it has been dispatched.

Customers are encouraged to review product descriptions, dimensions, images and specifications carefully before placing an order.

Refunds may be provided in the following circumstances:

Approved refunds will generally be processed within 1–3 working days.

The actual time taken for the amount to reflect in the customer's account may depend on the bank, payment provider or original payment method.

Where applicable, refunds will be made through the original payment method or another mutually agreed permitted method.

Refunds will generally not be provided for:

Nothing in this policy limits any consumer rights or remedies available under applicable law.